Will customer service job interview questions decide your employment future?
Article by Darrell van Zyl
Customer service job interview questions could be extremely important during your next job interview.
Countries with cheaper labor, usually in the East, are steadily taking manufacturing jobs from the West, and particularly from the United States.
Many of the jobs that are being created are in the service sector, where present and future sales depend far more on a fierce focus on the customer.
What sort of interview can you anticipate? Well, here are some common customer service job interview questions.
As the service sector of the economy grows, your future employer will focus on its greatest single asset, its customers. And you will be expected to support that asset by providing good customer service.
You can anticipate customer service job interview questions will test your ability to meet, and preferably exceed, customer expectations.
The interviewer will need to be satisfied that you will learn and follow the customer service standards, that you will be able to anticipate the future needs of the customer, and that you will be proactive and try to meet those needs in order to help future sales.
If this isn’t your first job, the interviewer might concentrate on your past work experience. Have you had any customer service training from an earlier employer? What did that training teach you? Did you attend any workshops or seminars that dealt with customer service delivery?
If you can answer these questions well, and provide details of how your customer service expertise has grown over time, you will have a good change of being listed as a superior applicant.
You should anticipate a lot of emphasis during your job interview on your ability to work with unhappy customers. Can you remember that the customer is upset and is not personally attacking you, even when a difficult customer uses extreme language and adopts an unpleasant attitude?
Difficult situations occur more frequently than most employers admit, so they’ll want to know you can stay calm. Can you concentrate on the issue and find solutions to restore the customer’s faith in your new organization? If you can think on your feet and remain calm and collected, you’ll be valuable to any company that has a strong customer focus.
Your interviewer might try to assess whether you’re the type of applicant who will commit to the customer, and then deliver on that commitment. Can you demonstrate a proven track record of follow through? If the situation changes, do you keep your customer informed, and offer an alternative solutions if necessary?
Another topic you can anticipate during your job interviews is a focus on relationships. Can you create good working relationships with customers? What skills do you have in this area? Could you give examples or answers that proved to the customer that you valued his or her business?
Given the importance of the “service” sector of the current economy, the right answers to customer service job interview questions could help you secure a job in an increasingly competitive marketplace.
About the Author
Unemployment has hit 5%. Jobs are being created more slowly than at any time since 2003. Secure your future and learn more about Job Interview Techniques at http://www.jobinterviewtechniques.org